Refund & Return Policy

At Cozy In The Stacks, every item is created with the cozy reader in mind. We want your order to arrive beautifully and correctly, and we’re here to help if something goes wrong.

Please read this policy carefully before placing your order.

Made-to-Order Products

Many Cozy In The Stacks physical products are made to order through trusted print-on-demand fulfillment partners, including Printful and Printify.

Because these items are created specifically for you after your order is placed, we do not accept returns or exchanges for:

  • Buyer’s remorse
  • Ordering the wrong size
  • Choosing the wrong color
  • Change of mind
  • Preference changes after ordering
  • Accidental duplicate orders
  • Incorrect shipping address entered at checkout

Please review all product details, size charts, color options, and shipping information carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery so we can review the issue and assist you.

Email us at cozyhello@cozyinthestacks.com with:

  • Your order number
  • A clear description of the issue
  • Clear photos of the damaged, defective, misprinted, or incorrect item
  • A photo of the packaging, if the package was damaged during delivery

If the issue qualifies, we will work with our fulfillment partner to request a replacement or refund.

Our fulfillment partners generally require claims for damaged, defective, or misprinted items to be submitted within 30 days of delivery. To make sure we have time to review and submit your claim, please contact us as soon as possible. Printful and Printify both use a 30-day claim window for qualifying production or damage issues.

Do You Need to Return the Item?

In many cases, damaged or defective print-on-demand items do not need to be returned. However, please do not discard the item or packaging until your issue has been reviewed.

If a return is required for any reason, we will provide further instructions.

Size Exchanges

Because our apparel and many physical products are made to order, we do not offer size exchanges.

Please check the size chart carefully before placing your order. If you are between sizes, we recommend comparing the product measurements to an item you already own and love.

Color Differences

Product colors may appear slightly different in person due to screen settings, lighting, fabric texture, product material, and printing methods.

Slight color variations are not considered defects.

Digital Products

Due to the instant-access nature of digital products, all digital product sales are final.

We do not offer refunds, returns, exchanges, or cancellations for downloadable products once the order is completed.

This includes, but is not limited to:

  • Printable reading journals
  • Digital worksheets
  • Downloadable PDFs
  • Digital reading resources
  • Any other instant-access files

If you have trouble downloading or accessing your digital file, please contact us at cozyhello@cozyinthestacks.com and we will help resolve the issue.

Lost Packages

If your tracking information has not updated or your package appears to be lost, please contact us at cozyhello@cozyinthestacks.com.

Lost package claims must be reviewed based on the carrier status, shipping address, and fulfillment partner guidelines. Printful’s policy requires lost-in-transit claims to be submitted no later than 30 days after the estimated delivery date.

Please contact us as soon as you notice an issue so we can review your order.

Packages Marked Delivered

If your tracking shows that your package was delivered but you cannot locate it, please first check:

  • Around your porch, mailbox, garage, lobby, or package area
  • With household members
  • With neighbors
  • With your local post office or delivery carrier

Once a carrier marks a package as delivered, Cozy In The Stacks is not responsible for stolen, misplaced, or missing packages. However, you may still contact us and we will do our best to guide you.

Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned, delayed, lost, or delivered incorrectly due to an incorrect or incomplete address, Cozy In The Stacks is not responsible for replacement or reshipping costs.

If the order is returned to the fulfillment facility and eligible for reshipment, additional shipping fees may apply.

Cancellations

Because many items are sent to production quickly, cancellations are not guaranteed.

If you need to cancel an order, contact us immediately at cozyhello@cozyinthestacks.com. If your order has already entered production or has been fulfilled, we may not be able to cancel it.

How to Contact Us About an Order Issue

Please email us at:

cozyhello@cozyinthestacks.com

Include:

  • Your full name
  • Order number
  • Email address used at checkout
  • Description of the issue
  • Clear photos, if applicable

We will review your request and respond as soon as possible.

Effective Date: 06/10/2026

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