Privacy Policy
At Cozy In The Stacks, your privacy matters to us.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, create an account, download a product, contact us, or interact with our shop.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect certain information from you, including:
- Your name
- Email address
- Billing address
- Shipping address
- Phone number, if provided
- Order details
- Payment-related information
- Account username and password, if you create an account
- Customer service messages or inquiries
- Download activity for digital products
- Website usage information, such as pages visited and cart activity
We collect only the information needed to process orders, provide customer support, deliver products, improve our website, and communicate with you.
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Deliver physical and digital products
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions or requests
- Process payments securely
- Prevent fraud or unauthorized activity
- Improve our website and shopping experience
- Send marketing emails, only if you choose to opt in
- Comply with legal, tax, and business obligations
We do not sell your personal information.
Order Fulfillment & Third-Party Services
Cozy In The Stacks works with trusted third-party services to operate our website, process payments, fulfill orders, and ship products.
When you place an order, we may share necessary order information with service providers such as:
- WooCommerce
- Payment processors
- Print-on-demand fulfillment partners, including Printful and Printify
- Shipping carriers
- Email or customer service tools
- Website hosting and security providers
We only share the information needed for these providers to complete their services, such as producing your item, processing your payment, or delivering your order.
Payment Information
Payments are processed through secure third-party payment providers. Cozy In The Stacks does not store your full credit card or payment details on our website.
Your payment information is handled according to the privacy and security practices of the payment processor used at checkout.
Digital Products
When you purchase a digital product, we may collect and store information related to your order, download access, and customer account so we can provide access to your files and assist with any download issues.
Digital products are intended for personal use only and may not be resold, shared, or redistributed.
Cookies
Our website may use cookies and similar technologies to help the site function properly and improve your shopping experience.
Cookies may be used to:
- Keep items in your cart
- Remember your preferences
- Help you log into your account
- Process checkout
- Understand website traffic and performance
- Support security and fraud prevention
You can adjust cookie settings through your browser, but some parts of the website may not function properly if cookies are disabled.
Email Marketing
If you sign up for our email list, we may send you updates, product launches, reading resources, promotions, and Cozy In The Stacks news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
We will still send necessary transactional emails related to your orders, downloads, account, or customer service requests.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, online store, or electronic transmission is completely secure. By using our website, you understand that information shared online carries some level of risk.
How Long We Keep Your Information
We keep order and customer information for as long as necessary to fulfill orders, provide customer support, maintain business records, comply with legal obligations, and resolve disputes.
If you would like to request access, correction, or deletion of your personal information, please contact us.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of marketing emails
- Ask questions about how your information is used
To make a request, contact us at cozyhello@cozyinthestacks.com
Children’s Privacy
Cozy In The Stacks is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us so we can review and remove the information if necessary.
Links to Other Websites
Our website may contain links to third-party websites, services, social media pages, or products. We are not responsible for the privacy practices, content, or policies of those third-party sites.
Please review their privacy policies before providing personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
For privacy-related questions or requests, contact us at:
Cozy In The Stacks
Email: cozyhello@cozyinthestacks.com
Website: https://cozyinthestacks.com
Effective Date: 06/10/2026